Return Policy

Return Eligibility

Items may be returned within 30 days of purchase, provided they are in their original condition, unused, and in the original packaging. Custom or personalized items may not be eligible for return unless there is a manufacturing defect.

Return Process

To initiate a return, please contact us using the information provided on our contact page. Include your order number and reason for return. We will provide you with return instructions and a return authorization number.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure your return is received.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage when contacting us.

Installation Services

If you have purchased installation services, please note that returns may be subject to different terms. Contact us to discuss your specific situation regarding installation service returns.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

Contact Us

If you have questions about returns or need to initiate a return, please contact us at:

3905 17th St, Ecorse, MI 48229, United States
Phone: +1 (313) 662-4723
Email: info@organicwrflameia.world